Microsoft Dynamics 365 Field Service
Dynamics 365 Field Service provides organizations with the tools necessary to deliver onsite services to their customers and manage their mobile workforce. Dynamics 365 Field Service helps equip technicians with what they need to increase first-time fix rates. Dynamics 365 Field Service provides tools that help you create work orders, schedule and dispatch technicians, execute on work orders, manage and service assets, and manage inventory and billing.
When used alone, each application empowers organizations to manage the daily aspects related to that item. For example, Dynamics 365 Sales helps you take control of, manage, and automate the tasks related to your sales cycle. However, when combined with Dynamics 365 Customer Service, you now have a complete solution that ensures you’re providing high levels of service to your customers after they’re sold. Service-related events can be used to trigger sales related events to get sellers out selling to customers. Even though each application provides a specific type of functionality, they each share common elements to provide a unified experience whether you’re using them separately or together.