AI outputs require human judgment
Generative AI is powerful, but it’s not infallible. Copilot and AI agents produce suggestions, drafts, and summaries, not guaranteed facts. Before you send a Copilot-drafted email, share an AI-generated case summary with a customer, or act on an agent’s recommendation, take a moment to review the output.
A few things to keep in mind:
- AI responses aren’t always accurate. Copilot does its best to ground responses in your actual data, but it can still produce content that’s incomplete, imprecise, or out of date. Always verify before acting.
- Cited sources help. Where applicable, Copilot cites the sources behind its responses so you can check them yourself.
- You’re in control. AI features in Dynamics 365 are designed to assist, not replace, human decision-making. The agent researches the lead—you decide whether to engage. Copilot drafts the email—you decide whether to send it.