AI agents are smart software services that combine generative AI models with contextual data and the ability to automate tasks based on user input and environmental factors that they perceive.
For example, an organization might build an AI agent to help employees manage expense claims. The agent might use a generative model combined with corporate expenses policy documentation to answer employee questions about what expenses can be claimed and what limits apply. Additionally, the agent could use a programmatic function to automatically submit expense claims for regularly repeated expenses (such as a monthly cellphone bill) or intelligently route expenses to the appropriate approver based on claim amounts.
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