You’ve been asked to assess ways to reduce help-desk costs in your retail organization. You’ve noticed that the support staff spends a lot of their time resetting passwords for users. Users often complain about delays with this process, and these delays impact their productivity. You want to understand how you can configure Azure to allow users to manage their own passwords.
In this unit, you’ll learn how self-service password reset (SSPR) works in Microsoft Entra ID.
Why use SSPR?
In Microsoft Entra ID, any user can change their password if they’re already signed in. But if they’re not signed in, forgot their password, or it’s expired, they’ll need to reset their password. With SSPR, users can reset their passwords in a web browser or from a Windows sign-in screen to regain access to Azure, Microsoft 365, and any other application that uses Microsoft Entra ID for authentication.
SSPR reduces the load on administrators because users can fix password problems themselves without having to call the help desk. Also, it minimizes the productivity impact of a forgotten or expired password. Users don’t have to wait until an administrator is available to reset their password.
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